LBIT offers New Car Dealers a Multi-lender platform that can help them manage all their retail loan partners in a single platform to check customer loan eligibility and transmit leads digitally to their partner lenders simultaneously providing access to their partner lenders to access leads in their queue. Digital information transfer enables the dealers to share information of the customers at a faster pace andin a secured manner thus achieve faster decision of the loan application. Multi-lender platform also increases the probability of approval of the loan application of the customer and thus lead to successful conversion of the leads generated.
Dealers will be able to share the leads with any of the partner lender digitally and get the decision before sharing physical documentation of the customer this will save time that is required for the physical submission of the loan application.
This feature enables the dealer to track the loan application status from lead till disbursal in a seamless manner and also keep a track on the turnaround time executive wise, branch wise, lender wise etc
Comprehensive payout masters enable the dealer to generate payout invoices against all the lenders at the end of every month with a single click in the lender prescribed format.
Reconcile payouts receivable from lenders and insurers against the receipts and an invoice wise summary to help analyze the balance receivables
Dealers will be able to get instant loan decisions by making use of lender-wise rule engine or application programming interface enabling the dealer to filter the leads at early stages. This will drastically reduce the turnaround time and also get instant decision from the lender on the loan application submitted.
Inbuilt Experian credit report can be generated for the every customer that will enable every dealer to check the credit history of a customer before submitting their loan applications to the lender. This will allow the dealer totake a call on selecting the lender. By checking the credit report in the very beginning itself, multiple loan application rejections can be avoided and thus also avoid lowering of the credit score of the customer any further.
Dealership can receive the payouts once the transaction is completed and need not wait for the lender to release it.
Sales Dealership Management System (DMS) would help the dealer in maintaining complete track of the customer enquiry from its nascent stage up to the delivery of the vehicle to the customer. It will help the dealer in managing customer specific enquiries, follow ups with the customers, evaluation of the vehicle, managing stocks,arranging finances, accounts, EMI calculators, test drive schedules etc. The dealers will be able to achieve sales by managing customer profiles professionally and achieving sales
New Car Dealers get benefitted from End to End sales DMS that covers the entire lifecycle of a customer starting from customer enquiry up to the delivery of the vehicle. It also covers both web and mobile versions of customer profile and dashboard where the dealer can get the customer feedback with various approval hierarchies.
One of its kind module aimed at increasing the test drive productivity at a dealership with features like Test drive Inventory management, Centralized allocation, Digital Gatepass, Geo tagging to track test drive route map, etc. This will enable the dealers to track customers who booked test drives, and also follow up for successful sales.
New Car Dealers will be able to manage stock across OEMs/Locations with features like Ageing analysis, Order forecasting, Stock availability dashboard, Allocation request and approval trail, Digital PDI for Stock movement, etc.
Comprehensive vehicle specification master across OEMs that comes with a head to head comparison feature that enables the customer and the dealer to come to a better understanding about the features of the vehicle they intend to purchase.
There are separate logins and features for the sales and finance teams that help in bridging the two functions seamlessly using a single platform.
Dealers can get access to multiple branches across multiple locations for various functions such as Sales, Finance, accounts, Inventory etc. just by a single sign up
Dealers can manage and monitor operations and performance across multiple OEMs in order to bring uniformity.
Dealership can set rules for profitable sales and the sales executive will be able to ascertain the profitability of a sale indicated by a color while generating a price quote along with manager approvals. Thus, dealers will be able to keep a check on the discounts being offered. Executive performance can also be ascertained in a holistic manner by making use of Sales DMS.
Customer relationship management (CRM) is the amalgamation of practices, strategies and technologies that is used by the dealers to manage and analyze customer interactions and data throughout the customer lifecycle. CRM is aimed at improving customer service relationships and assist in retention and long term association with the customer and thus driving sales growth. CRM involves the following:
Engaging the customer through both web and mobile platforms from anstage of enquiry till the delivery of the vehicle. it includes post-sales feedback, insurance renewals and service follow ups, campaigns on the new models and offers that would lead to sales.
A campaign dashboard that would help the dealers in launching digital campaigns across functions with multiple modes of communications such as Telecalling, SMS, Email, Digital Marketing etc. to ensure that the offers are well marketed.
This includes integrated payment gateway that would enable the dealer to collect insurance premiums digitally from the customers for renewals with payment options like Cards, UPI, Wallets, Net Banking, and EMI.
A calling CRM is available with in-built rule based loan eligibility and insurance premium calculators across lenders and insurers to generate revenue by leveraging the customer data base.